Frequently Asked Questions
Everything you need to know about your RoseSkinCo. journey.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 90-day money-back guarantee on our handsets. If you are not satisfied with your results, please contact our support team within 90 days of delivery to initiate a return process.
Are RoseSkinCo. products safe for all skin types?
Yes, our devices are designed for safe home use on most skin types. However, we recommend reviewing our skin tone and hair color chart before purchase, and always performing a patch test before your first full treatment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible customers.
Do I need to replace the lamps or cartridges?
No, our latest handsets are designed with over 300,000 flashes, which is equivalent to over 10 years of use. There are no hidden costs or refill cartridges required.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can also track your order directly on our website using your order number and email address.